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title: Securing Voice in Healthcare, HIPAA Eligibility and More - Your Orbita Newsletter
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 Orbita helps healthcare organizations tap the power of voice assistants, chat bots, and other conversational AI technologies

| Not rendering correctly? View this email as a web page here. April/May 2019   Hello ,   On April 4, Amazon announced a HIPAA-eligible version of their virtual assistant technology, Alexa, that makes it available for applications subject to the data privacy and security requirements of HIPAA.  Amazon is now offering the new HIPAA-eligible version of the Alexa Skills Kit to a limited number of developers by invitation only.    The topic is highly relevant. A Google search shows wide coverage of this topic across healthcare trade media and beyond. A Wall Street Journal article, for example, is headlined Amazon Wants You to Use Alexa to Track Health Care. Or, read an article from The Verge titled Amazon’s Alexa Can Handle Patient Information Now — What Does That Mean for Privacy? Orbita CEO Bill Rogers shared this comment via his LinkedIn profile: “Congratulations to Amazon. Their news about Alexa and HIPAA eligibility is a solid step forward. They are joined by a full range of innovators seeking to leverage voice, chatbots and conversational AI to improve healthcare. We are truly in the midst of a digital revolution and I’m confident this will bring positive change to patients and clinicians.” So what's different? Until now, Alexa’s use in healthcare has been mostly limited to question answering services – voice apps, or “skills” in Alexa parlance, that answer general questions about health conditions, treatments, symptoms, etc. Amazon Echo users, for example, can access health benefit information from a skill like Answers by Cigna, or tap into one of many symptom checkers in the Alexa marketplace.    The big change is that Alexa can now be used in certain applications that collect and transmit protected healthcare information  (PHI.) This opens a whole new world of voice applications beyond basic Q&A such as remote patient monitoring, population health, medication adherence and clinical trial optimization. Read more about this announcement and our customer's work in these areas in a blog titled Amazon Alexa is now HIPAA Eligible. What's Next?  Just last week, we hosted a webinar titled Secure Voice in Healthcare: The What, Why and How of HIPAA-Eligible Voice Assistants. Thanks to our hundreds of attendees and to our guest, Devin Nadar, Senior Partnerships Manager at the Boston Children's Hospital's (BCH) Innovation and Digital Health Accelerator. BCH is a longstanding leader in advancing the use of conversational AI in healthcare. NOTE: We are pleased to offer monthly webinars on a range of topics. Access our archived webinars here.  Please read below for updates about Orbita and to learn where we'll be exhibiting and presenting. If you're attending an upcoming industry event and we're also there, please reach out to hello@orbita.ai. We'd love the chance to say hello! Happy Spring to you and yours, Nathan Treloar Orbita Co-Founder & President       PS: To learn more about HIPAA-related issues related to voice in healthcare, don't miss my session titled Securing Voice:  Ensuring Privacy and Security in a Voice-First World  at the Voice of Healthcare Summit, August 5-6 in Boston! WHAT'S NEW FROM ORBITA? DESIGNING FOR VOICE:  The power of Orbita Prototype In a recent blog post, Orbita Chief Product Officer Bill Cava highlighted four main challenges experienced by voice UX designers: creation, testing, measurement, and iteration and introduced Orbita Prototype, a powerful engine that enables rapid prototyping of conversational dialogues without requiring any coding - much like creating a wireframe for a web site or a sketch for a mobile app. Now, we're pleased to offer a new Orbita eBook that dives more fully into this topic.  New Orbita eBook Available now for download:  Prototyping Conversational Applications: Process, Tips, and Tools for Effective Voice UX Design Healthcare leaders and voice UX designers will discover what it takes to create well-designed conversational applications that satisfy the needs of consumers and glean insights about best practices and common obstacles among voice teams seeking to design and prototype conversational applications in real time. Download the eBook here ORBITA ANSWERS:  Why we added knowledge management capabilities to our platform We encourage you to read the recent journal article titled Patient and Consumer Safety Risks When Using Conversational Assistants for Medical Information. Researchers reviewed answers to health-related questions given by virtual assistants such as Siri, Alexa, or Google Assistant. The findings: Nearly 30% of answers given by virtual assistants could have caused harm if implemented and 16% could have caused serious injury or death. Development and maintenance for virtual assistants requires a different approach than that now used for web and mobile content. It’s not practical for a voice-powered virtual agent to answer a question by simply reading two pages of text from a website. Yet, those two pages may contain valuable information— content that has been carefully created, vetted, and approved to answer as many possible questions a visitor might have.  How can organizations make this content available to a virtual assistant in a scalable, meaningful way? And, how can you ensure that a virtual assistant provides the right answer to a single health-related question that can be asked in a myriad of ways? Our customers are addressing these challenges using Orbita Answers, a new capability of the Orbita platform. Read our recent blog post to learn about how Orbita Answers is used to deliver timely and relevant answers based on modeling of relationships inherent in the content and the users’ unique situation (context). Also new in the Orbita platform Orbita Flow is an intuitive, graphical studio with a flowchart-like interface for creating rich, conversational applications. Now, anyone can quickly build voice and chatbot applications using ready-made controls and pre-built templates. Orbita Flow adds to our rich set of tools for accelerating creation of voice and chatbot-powered healthcare applications. Think of Orbita Flow as the Visio of voice. RESOURCES White Papers Prototyping Conversational Applications: Process, Tips, and Tools for Effective Voice UX Design How Conversational Interfaces Improve Consumer Engagement and Call Center Efficiency in Healthcare Recent Webinars Secure Voice in Healthcare: The What, Why and How of HIPAA-Eligible Voice Assistants Considering Voice and Chatbots? Plan for Enterprise The Power of Conversation: Healthcare Content Services with Voice (with exceptional insights from Mayo Clinic) How are you getting started with voice and chatbots? Schedule your complimentary 30-minute consultation Our experts will help you share insights to assist in defining your voice strategy and aligning it to your organization’s strategic business initiatives We welcome your suggestions for blog topics and webinar guests. Contact Orbita SVP of Strategic Communications Beth Strohbusch,  Where's Orbita? Upcoming Events   The State-Of-The-Art Of Voice Technology And How to Leverage It For Older People (Hosted by Aging 2.0 Boston Chapter) May 8, 2019 – Boston Orbita President Nathan Treloar will serve as a panelist along with James Wyman of Pillo Health, Stuart Patterson of LifePod and Kendra Seavey of Care.Coach Connections – Hosted by Parks Associates May 21-23, 2019 – San Francisco Kristi Ebong, Orbita SVP of Strategy and GM/Providers will present on May 22: Voice: Gateway to Connected Home Use Cases  Using Clinical Data from the Wild: HIPPA Compliant Wearables & Virtual Assistants (hosted by Mass Bio) May 22, 2019 – Boston Join us from 8-10 am to hear about HIPPA compliance in wearable and virtual assistants. Orbita President Nate Treloar will be speaking Healthcare Innovation + Investment Conference (HI2) June 17-19, 2019 – Chicago  Orbita CEO Bill Rogers will share an overview of Orbita on Tuesday, June 18 AHIP Institute and Expo June 19-21, 2019 – Nashville Check out our demos and talk with Orbita staff on the exhibit floor. Learn how today's most innovative health insurers are leveraging voice applications and chatbots to enhance consumer and member engagement Voice Summit AI July 22-26, 2019 — Newark, NJ Orbita is a pleased to be a gold sponsor. Make plans to attend Nathan Treloar's session The State of Voice and Chatbots in Healthcare.  Register here and use ORBITA15 secure your 15% discount on registration Voice of Healthcare Summit August 5-6, 2019 —Boston In addition to sponsoring the event, Orbita will present a session titled Securing Voice:  Ensuring Privacy and Security in a Voice-First World. Register here and use promo code ORBITA2019 for a 20% discount On the Radar, Discounted Registration, Calls for Speakers Digital Health: Pharma Executive Summit (New to World PharmaWeek), June 18-19, 2019, Boston Share your insights: Opportunities exist to join panel sessions to discuss the emerging role of voice and chatbots in pharma. Contact Julia Boguslavsky Secure your discount: Register here using the discount code OrbitaWPW to get 25% off the current rate to attend World Pharma Week. Connected Health Conference, October 16-18, 2019 Boston HLTH: The Future of Health (w/ MedCity Engage,) October 27-30, 2019, Las Vegas Congrats to Boston Children's Hospital for hosting Voice.HLTH at this event; Call for speakers ORBITA NEWS   NEWS RELEASES AND MEDIA ADVISORIES OZ Partners With Orbita To Bring Innovative Voice- And Chatbot-Powered Virtual Assistants To Life Sciences And Pharmaceutical Industries, April 16, 2019 Amazon Alexa Is Now HIPAA-Eligible. What’s Next?, April 5, 2019 ORBITA IN THE NEWS   AGING 2.0 Boston Chapter - Interview with Orbita President Nate Treloar May 7, 2019 Podcast   Boston New Technology Startup Showcase #100: IoT and AI Telecom and Tech, April 29, 2019 How Conversational AI, Voice And Chatbots Will Transform Patient And Consumer Engagement MedCity News, April 22, 2019 Artificial Intelligence – Get Your AI Strategy On Track The Innovation Scout, April 10, 2019 AI Chatbots And Voice Improve Patient Experience PharmaVoice Magazine, April 8, 2019 Amazon’s Alexa Can Now Handle Protected Health Info Health Data Management, April 8, 2019 Health Systems Launch New HIPAA-Compliant Amazon Alexa Voice Tools Fierce Healthcare, April 5, 2019 Amazon Alexa Is Now HIPAA-Eligible, What’s Next For Healthcare? HIT Consultant, April 5, 2019 Now HIPAA-Compatible, Amazon’s Alexa Opens Up To MHealth Uses mHealth Intelligence, April 4, 2019 Voice Assistants, Chatbots Drive Health Insurance To New, More Personal, Frontiers Capgemini, April 3, 2019   Follow Orbita on LinkedIn, Facebook, Twitter Contact us at hello@orbita.ai or call 617-804-5550 Did you miss a previous newsletter? Catch up now!  Use these icons to share our newsletter via your social channels     Orbita, Inc.   51 Melcher St  1st Floor  Boston,  MA   02210   United States You received this email because you are subscribed to Newsletter from Orbita, Inc.. Update your email preferences to choose the types of emails you receive.  Unsubscribe from all future emails  |
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